Atlas Headrest Knowledge Base

How do I file a warranty claim for a defective headrest?

Published June 5th, 2024 by Andrew Foley

To file a warranty claim for a defective headrest, please Contact Us. Our customer service team will guide you through the process to ensure your claim is handled promptly and smoothly. We appreciate your patience and are here to help resolve the issue! For additional details about our warranty coverage, please see our Atlas Headrest Warranty.

Remastered

Published June 5th, 2024 by Andrew Foley

The Aeron chair by Herman Miller is renowned for its exceptional ergonomic design and comfort. Among the various models, the Remastered Aeron headrest stands out due to its modern enhancements and superior features. Below, we provide all the necessary information about the Remastered Aeron headrest. Overview of the Remastered Aeron Headrest The Rema

Sync Fabric

Published June 5th, 2024 by Andrew Foley

Elevate your seating experience with the Atlas Headrest in Sync fabric, specifically designed to enhance the comfort of your Herman Miller Embody chair. This headrest boasts a soft, smooth texture that mimics a felt-like finish, adding a touch of elegance and sophistication to your workspace while perfectly complementing the chair’s ergonomic design

Changing Shipping Information After You’ve Placed an Order

Published June 5th, 2024 by Andrew Foley

If you have placed an order but haven’t yet received a shipping notification, there may still be time to update your address. Please contact Customer Support as soon as possible so we can process the change quickly. It’s important to act promptly to ensure the address update is completed before your order ships. Once the order has been shipped, we a

Atlas Headrest Compatibility with the Steelcase Leap Chair

Published June 5th, 2024 by Andrew Foley

Updated December 2024 Our current headrest models are not compatible with the Steelcase Leap chair. However, we’re excited to announce that a headrest specifically designed for the Steelcase Leap V2 is in development! The design has been approved, and we are now moving into the tooling phase. If you’re interested in being notified when it becomes av

How to Identify the Color of Your Aeron Chair

Published June 5th, 2024 by Andrew Foley

When purchasing a Herman Miller chair directly from the manufacturer, a warranty sticker is included that contains the SKU. This SKU can help you easily identify your chair's color. Here’s how you can locate and use it: 1. Locate the Label Start by locating the warranty label, which is typically found underneath the seat of your chair. This label co

Embody Gaming

Published June 5th, 2024 by Andrew Foley

Level up your Embody Gaming chair with an Atlas Headrest. Get the best possible head support so you can comfortably game for hours on end. Hands down the best headrest ever available for your chair. Built from the ground up to magnificently complement your chair and maximize your ergonomic investment. Elevate Your Gaming Experience The Atlas Headres

Atlas Headrest Glossary

Published June 3rd, 2024 by Andrew Foley

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Will Your Headrest Void My Chair Warranty?

Published June 5th, 2024 by Andrew Foley

No, installing and using our headrests according to the provided instructions will not void your chair’s warranty. Atlas Headrests are designed to integrate seamlessly with the intended chair models and do not impact the chair’s structure or functionality in a way that would affect the warranty. As long as you follow the installation and usage guide

What to Do If Your Headrest Is Damaged

Published June 5th, 2024 by Andrew Foley

If your headrest is damaged, you can visit our Replacement Parts Page to find the specific parts you need to repair or replace the damaged components. We offer a variety of replacement parts to keep your headrest functioning and looking great. If you're unsure which part is damaged or can't find the correct item on our website, don't hesitate to Con

Classic

Published June 5th, 2024 by Andrew Foley

Hands down the best headrest available for your Classic Aeron chair. Built from the ground up to perfectly complement your Classic Aeron chair and maximize your ergonomic investment, the materials and craftsmanship have been meticulously perfected to match your chair flawlessly. Proudly designed, engineered, and manufactured in the USA, the Classic

Medley Fabric

Published June 5th, 2024 by Andrew Foley

Enhance your seating experience with the Atlas Headrest in Medley fabric, designed to bring both comfort and a touch of style to your Herman Miller Embody chair. This headrest features a rugged, granular texture reminiscent of classic upholstery materials, providing a unique and inviting aesthetic that enriches your workspace while ensuring optimal

Atlas Headrest Return Policy

Published June 5th, 2024 by Andrew Foley

At Atlas Headrest, we strive to ensure that our customers are completely satisfied with their purchases. We understand that sometimes things don’t work out as expected, and that’s why we offer a straightforward return policy. 30-Day Return Policy You have 30 days after receiving your item to initiate a return. To be eligible for a return, please ens

Atlas Headrest Compatibility with Older Chairs

Published June 5th, 2024 by Andrew Foley

For Aeron and Embody chairs, the backrests have stayed the same over the years, so our headrests will fit whether your chair is brand new or over three decades old. Additionally, there is no difference in the chair backs for the Gaming and Standard Embody chairs or for the Gaming, Remastered, and Classic Aeron chairs and their headrests; they are al

Shipping Information for Atlas Headrest Orders

Published June 5th, 2024 by Andrew Foley

At Atlas Headrest, we strive to process and ship your order as quickly as possible while ensuring that it arrives safely at your designated location. Below is a detailed overview of our shipping policies and recommendations to help you better understand the process. Processing Time Order Processing: Our goal is to ship your order within 2 business

Declaring Lower Value

Published June 5th, 2024 by Andrew Foley

Unfortunately, we cannot declare a lower value for your order to reduce taxes and duties. Here’s why: Customs Regulations Customs authorities in many countries scrutinize packages to ensure that the declared value matches the actual value of the goods. Mis-declaring the value can result in the package being returned to the sender or seized by custom

How to Handle a Delayed Order

Published June 5th, 2024 by Andrew Foley

While most orders are fulfilled within 1-2 business days, occasional delays may occur due to various factors. Below are some common reasons for delays and steps you can take if your order is taking longer than expected: Common Reasons for Delays Supplier Disruptions: Supply chains are still disrupted, which can cause short delays in our shipments. D

Track My Order

Published June 5th, 2024 by Andrew Foley

Order Confirmation Once we receive your order, you will receive a confirmation email. This email will confirm your purchase and provide initial details about your order. Shipping Notification After we have processed your order and prepared it for shipping, you will receive a shipping notification email. This email will include a tracking number that

Atlas Headrest Compatibility with any Office Chair

Published June 5th, 2024 by Andrew Foley

We often get asked if our headrests can be used with non-Herman Miller chairs. Currently, our headrests are specifically designed for the Herman Miller Aeron & Embody Chairs, and Haworth Fern Chairs, and are not compatible with other chair models. While some inventive customers have managed to fit them to different chairs, please be aware that D

Does the Aeron Remastered headrest fit on a Classic chair and vice-versa?

Published June 5th, 2024 by Andrew Foley

Yes, our headrests are designed to fit any Aeron chair, whether it's the Classic or Remastered model, regardless of the chair's age. Here's what you need to know: Interchangeability: The chair backs for both the Embody and Aeron models have remained consistent over the years. This means that our headrests will fit on any Aeron or Embody chair, wheth

What Are the Dimensions of the Aeron Headrest?

Published June 5th, 2024 by Andrew Foley

Below are the dimensions for both the Suspension and Cushion versions of the Aeron headrest: Suspension Headrest Box Dimensions: 14.5" L x 10.5" W x 4.25" H Weight (with box): 3.8 lbs Headrest Dimensions (without box): Approximately 11.5" L x 6.5" W x 4.75" H Cushion Headrest Headrest Dimensions (without box): Approximately 12.5" L x 6.5" W x 4.25"

International Shipping

Published June 5th, 2024 by Andrew Foley

At Atlas Headrest, we are proud to offer international shipping to almost every country with attractive shipping rates. Shipping Destinations Nearly half of our daily shipments are international, demonstrating our commitment to serving customers worldwide. How to Check Shipping Costs During the checkout process, you can see the shipping cost to yo

How to Order Replacement Parts

Published June 5th, 2024 by Andrew Foley

You can order replacement parts directly from our Replacement Parts Page! We offer a variety of parts to ensure your headrest stays in top condition, whether you need replacement screws, fabric, or other components. If you’re unable to find a specific part on our website, don’t worry! Just reach out to us via Contact Us, and our team will gladly ass

Cushion

Published June 5th, 2024 by Andrew Foley

Our cushion headrest is available in five variants. The Fabric Cushion options correspond with the Remastered Aeron colors: Mineral, Graphite, Carbon, and Black. The Vegan Leather Cushion uses black polyurethane leather with Graphite back plastic and arm mechanism. This is the recommended Cushion option for the Classic Aeron chair. The Fabric Cushio

Gaming

Published June 5th, 2024 by Andrew Foley

Upgrade your gaming setup with an Atlas Headrest. Experience unmatched head support, allowing you to game comfortably for hours. Designed specifically to be the best headrest for your chair, it is built from the ground up to perfectly complement your setup and maximize your ergonomic comfort. Overview of the Atlas Gaming Headrest The Atlas Gaming he

Rhythm Fabric

Published June 5th, 2024 by Andrew Foley

When it comes to enhancing the comfort and aesthetics of your Embody chair, the fabric choice plays a crucial role. The Rhythm fabric for Atlas Headrests offers a range of vibrant and sophisticated color options designed to complement your chair and office decor. Here’s an in-depth look at the Rhythm fabric choices available for the Atlas Headrest f

Atlas Headrest Warranty

Published June 5th, 2024 by Andrew Foley

At Atlas Headrest, we are committed to ensuring your satisfaction with our products. Your Atlas Headrest comes with a comprehensive 3-year parts warranty that covers defects in materials, workmanship, and functionality under normal use. Here’s what you need to know about our warranty policy: Warranty Coverage Duration: 3 years Covers: Defects in mat