How to File a Warranty Claim for a Defective Atlas Headrest

How Do I File a Warranty Claim for a Defective Headrest?

Filing a Warranty Claim

If you believe your Atlas Headrest may be defective and would like to file a warranty claim, we’re here to help.
Please Contact Us to initiate the process. Our customer support team will review your claim and guide you through the next steps to ensure everything is handled promptly and smoothly.

Information to Include With Your Claim

To help us process your warranty claim quickly, please include the following when contacting us:
  1. A brief description of the issue you are experiencing.
  2. Clear photos or a short video showing the defect or problem area, if possible.
  3. Any relevant details such as when you purchased your headrest and which chair model you are using.
Providing this information upfront allows our team to evaluate your situation faster and determine the best solution for you.

Need More Information?

For additional details about what is covered under warranty, please refer to our Atlas Headrest Warranty.
If you have any questions during the process, our team is ready to assist you and ensure your headrest is working as intended.

Thank you for your patience and for choosing Atlas Headrest!

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