How Do I File a Warranty Claim for a Defective Headrest?
Filing a Warranty Claim
If you believe your Atlas Headrest may be defective and would like to file a warranty claim, we’re here to help.
Please
Contact Us to initiate the process. Our customer support team will review your claim and guide you through the next steps to ensure everything is handled promptly and smoothly.
To help us process your warranty claim quickly, please include the following when contacting us:
- A brief description of the issue you are experiencing.
- Clear photos or a short video showing the defect or problem area, if possible.
- Any relevant details such as when you purchased your headrest and which chair model you are using.
Providing this information upfront allows our team to evaluate your situation faster and determine the best solution for you.
If you have any questions during the process, our team is ready to assist you and ensure your headrest is working as intended.
Thank you for your patience and for choosing Atlas Headrest!
Still can’t find an answer?
Send us a ticket and we will get back to you.
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