How to Fix Vertical Tension
Understanding Normal Headrest Movement
It is important to remember that your headrest is designed to support the normal resting weight of your head, not resist heavy forces. Some vertical movement may occur if additional pressure is applied—for example, leaning back firmly or pushing downward—allowing the headrest to adjust for comfort.
This movement is intentional and part of our ergonomic philosophy: Your seat and headrest should conform to you, not resist you. Proper tension adjustment ensures your headrest stays comfortably in place during regular use while allowing flexibility when needed.
Understanding and Fixing Vertical Tension Issues
If you are experiencing a vertical tension issue where your headrest slides down or will not hold its position from the normal resting weight of your head, this is a somewhat common concern, but the good news is that it is usually an easy fix with just a few simple adjustments! Follow the steps below to restore the vertical tension and ensure your headrest stays properly positioned for maximum comfort.
Steps to Adjust Vertical Tension
- Locate the Hex Bolt
- The most common cause of vertical tension problems is a loose hex bolt located in the center of the arm mechanism.
- Use the Allen Key
- Use the Allen key provided in your hardware pack and insert the short end into the hex bolt inside the center of the arm. Turn the Allen key clockwise to tighten the bolt.
Important: Avoid over-tightening, as excessive force could damage the mechanism. 3. Ensure the bolt is tightened enough to improve vertical tension.
Still Experiencing Issues?
If your headrest continues to slide down or does not maintain position even after adjusting the hex bolt, we are here to help!
Please Contact Us and include:
- A brief description of the issue
- A clear video showing the adjustment attempt and how the headrest behaves afterward
Our support team will review your information and guide you to the right solution to ensure your headrest is functioning exactly as intended.
Still can’t find an answer?
Send us a ticket and we will get back to you.
Related Articles
How to Fix Horizontal Tension
Understanding Normal Headrest Movement It is important to remember that your headrest is engineered to hold the natural resting weight of your head—typically around 10 to 12 lbs. However, when greater force is applied (such as leaning back firmly), ...How to Fix Headrest Not Locking In Position
Understanding Normal Headrest Function Our headrests are carefully tested to withstand over 20 lbs. of force before shipping. They are designed to hold the natural resting weight of your head comfortably. However, they are not meant to stay rigid ...How to Fix a Wobbly Headrest
If your headrest feels loose, uneven, or like it shifts unexpectedly during use, don’t worry! This is typically a quick fix. A wobbly headrest is most often caused by slightly loosened installation screws that may have shifted over time or during ...Embody Headrest Installation Guide
Installing your Atlas Headrest for the Embody chair is quick and easy. This guide walks you through each step to ensure a secure and proper fit. Embody Headrest Parts The Atlas Embody Headrest includes two main components: Headrest Frame Arm ...How Do You Recommend Using the Atlas Headrest?
To maximize comfort, ergonomic support, and longevity across all Atlas Headrest models (Aeron, Embody, Fern, and Leap V2), follow these recommended adjustment and usage steps: 1. Fit the Curve of Your Neck The profile of each Atlas Headrest is ...