Delayed Order Help | Atlas Headrest Shipping Support

How to Handle a Delayed Order

While most Atlas Headrest orders are fulfilled within 1–2 business days, occasional delays can occur due to a variety of factors. Here's what might be causing the delay and what you can do if your order is taking longer than expected.

Common Reasons for Order Delays

  • Supply Chain Disruptions: Global supply chains are still experiencing some instability, which may occasionally impact fulfillment timelines.

  • Delivery Address Errors: Orders with incorrect or incomplete shipping addresses may be delayed. Double-check your address at checkout to help ensure timely delivery.

  • Unique Color Selections or Custom Orders: Choosing less common colors may result in a longer processing time, as some of these are made to order. Additionally, if clarification is needed—for example, to confirm whether you meant Graphite Remastered or Carbon Remastered—this can also extend the fulfillment timeline.

  • Standard Fulfillment Window: While many orders ship quickly, some may take up to 2 weeks depending on current order volume and material availability.

What to Do If Your Order Is Delayed

If your order hasn’t shipped within 5 business days, here’s what to do:

  1. Check Your Email: You may have received a message from our team requesting additional information or providing an update on your order status.

  2. Contact Customer Support: If you haven't heard from us or have questions about your order, Contact Us. Please include your order number and any relevant details so we can assist you quickly.

We appreciate your patience as we work to fulfill each order with care and accuracy. Thank you for choosing Atlas Headrest!

    Still can’t find an answer?
    Send us a ticket and we will get back to you.

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