At Atlas Headrest, we strive to ensure that our customers are completely satisfied with their purchases. We understand that sometimes things don’t work out as expected, and that’s why we offer a straightforward return policy.

30-Day Return Policy

You have 30 days after receiving your item to initiate a return. To be eligible for a return, please ensure that:

• The item is in the same condition as when you received it, unworn or unused, with tags, and in its original packaging.
• You have the receipt or proof of purchase.

How to Start a Return

To begin the return process, please contact us. If your return is accepted, we will provide detailed instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.

For any return-related questions, feel free to contact us.

Refunds and Shipping Costs

• We offer a full merchandise refund for the original purchase.
• The customer is responsible for shipping costs.
• For international customers, any import fees are the responsibility of the customer.

Damages and Issues

Upon receiving your order, please inspect it immediately. If the item is defective, damaged, or if you received the wrong item, contact us right away so we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Please note that we cannot accept returns on:

• Sale items
• Gift cards

Exchanges

If you need to exchange an item, we are here to help! Please contact us to discuss exchange options.

Refund Processing

Once we receive and inspect your return, we will notify you if the refund has been approved. If approved, you will be automatically refunded on your original payment method. Please allow 7 to 12 days for returns to process. Additionally, remember that it may take some time for your bank or credit card company to process and post the refund.

For more information or assistance, please reach out to our customer support team. We are here to ensure you have a seamless experience with Atlas Headrest.