While most orders are fulfilled within 1-2 business days, occasional delays may occur due to various factors. Below are some common reasons for delays and steps you can take if your order is taking longer than expected:

Common Reasons for Delays

1. Supplier Disruptions: Supply chains are still disrupted, which can cause short delays in our shipments.
2. Delivery Address Errors: Errors in the delivery address can lead to delays. Ensure that your shipping address is correct when placing your order.
3. Unique Color Selection: Orders for less common colors are often made to order, which can take longer to process compared to more readily available options. Additionally, if an order confirmation is needed due to selecting a similar fabric shade (like confusing Graphite Remastered with Carbon Remastered), this may also extend the fulfillment process as we ensure the correct choice is confirmed.
4. General Shipping Times: Orders can take up to 2 weeks to ship due to these various factors.
    

What to Do If Your Order is Delayed

If your order is taking more than 5 business days to ship and you want to check on the status, please follow these steps:

1. Check Your Email: Look for any communication from us regarding your order status. Sometimes, additional information or confirmation is required.
2. Contact Customer Support: Feel free to reach out to us via Contact Us. Provide your order number and any relevant details to help us assist you more efficiently.

We appreciate your patience and understanding as we work through these disruptions. Our goal is to get your order to you as quickly and smoothly as possible. Thank you for choosing Atlas Headrest!